We have over 6500 engineers nationwide, ready to help.
We have over 6500 engineers nationwide, ready to help.
Worried about repair bills? Not with HomeCare
All parts and labour are included in HomeCare cover. And we’ll come out
as often as you need, to make sure everything’s always working as it
should be.
Includes a £99
boiler service
HomeCare gives you an annual boiler service worth £99, at no extra cost.
If we can’t
repair, we’ll replace
Boiler installed and maintained by us in the last 10 years? We’ll replace it if we can’t fix it.
Nationwide coverage
With around 7,000 engineers across the country, we’re always nearby if you need us.
No limit on repairs
Unlike some companies, we offer unlimited call-outs – and no cap on claims either.
Includes a £99 boiler service
HomeCare gives you an annual boiler service worth £99, at no extra cost.
If we can’t repair, we’ll replace
Boiler installed and maintained by us in the last 10 years? We’ll replace it if we can’t fix it.
Nationwide coverage
With around 7,000 engineers across the country, we’re always nearby if you need us.
No limit on repairs
Unlike some companies, we offer unlimited call-outs – and no cap on claims either.
Choose your HomeCare cover
From boiler and controls to plumbing, drains and electrics – our
HomeCare packages keep you ready for the unexpected. Geographic
restrictions apply.
Choose your HomeCare cover
From boiler and controls to plumbing, drains and electrics – our
HomeCare packages keep you ready for the unexpected. Geographic
restrictions apply.
Already got HomeCare?
Choose your HomeCare cover
From boiler and controls to plumbing, drains and electrics – our
HomeCare packages keep you ready for the unexpected. Geographic
restrictions apply.
Already got HomeCare?
Basic
Estimated price (£60 Excess)
£19.00/m
Annual boiler service
Boiler and controls
What's included?
✓ Repairs to your Repairs to your gas boiler and controls , including your thermostat and programmer
✓ Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
✓ Accidental Damage
✓ Up to £1,000 to gain access and make good for each repair
What's not included?
✕ Claims in the first 14 days
✕ Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
✕ Showers or taps
✕ Repairs to the central heating system, including radiators
✕ Faults caused by someone else you used for repairs or design faultsGet Basic cover
Essential
Estimated price (£60 Excess)
£21.00/m
Annual boiler service
Boiler and controls
Central heating
What's included?
✓ Repairs to your Repairs to your gas boiler and controls , including your thermostat and programmer
✓ Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
✓ Accidental Damage
✓ Up to £1,000 to gain access and make good for each repair
What's not included?
✕ Claims in the first 14 days
✕ Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
✕ Showers or taps
✕ Repairs to the central heating system, including radiators
✕ Faults caused by someone else you used for repairs or design faultsGet Basic cover
Classic
Estimated price (£60 Excess)
£25.00/m
Annual boiler service
Boiler and controls
Central heating
Plumbing
Drains
What's included?
✓ Repairs to your Repairs to your gas boiler and controls , including your thermostat and programmer
✓ Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
✓ Accidental Damage
✓ Up to £1,000 to gain access and make good for each repair
What's not included?
✕ Claims in the first 14 days
✕ Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
✕ Showers or taps
✕ Repairs to the central heating system, including radiators
✕ Faults caused by someone else you used for repairs or design faultsGet Basic cover
Complete
Estimated price (£60 Excess)
£27.00/m
Annual boiler service
Boiler and controls
Central heating
Plumbing
Drains
Home electrics
What's included?
✓ Repairs to your Repairs to your gas boiler and controls , including your thermostat and programmer
✓ Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
✓ Accidental Damage
✓ Up to £1,000 to gain access and make good for each repair
What's not included?
✕ Claims in the first 14 days
✕ Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
✕ Showers or taps
✕ Repairs to the central heating system, including radiators
✕ Faults caused by someone else you used for repairs or design faultsGet Basic cover
Why millions choose HomeCare
Why millions choose HomeCare
24/7 help
24/7 help
Heating, plumbing or drains emergency? Our engineers are always here for you.
Heating, plumbing or drains emergency? Our engineers are always here for you.
No more pricey repairs
No more pricey repairs
Boiler, heating, electrics, plumbing, drains – if it’s covered, we’ll sort it.
Boiler, heating, electrics, plumbing, drains – if it’s covered, we’ll sort it.
Excellent service
Excellent service
If you’re vulnerable or have an emergency, we’ll prioritise you.
If you’re vulnerable or have an emergency, we’ll prioritise you.
Real peace of mind
Real peace of mind
Most home insurance doesn’t include boiler repairs, but you're covered with HomeCare.
Most home insurance doesn’t include boiler repairs, but you're covered with HomeCare.
Boost your cover
Want to take your HomeCare peace of mind even further? It’s easy to add extra cover for different things around the home.
Kitchen appliance cover, including fridge, freezer and cooker
Gas appliance cover, including gas heater and oven
Home electrics cover, including wiring, switches and sockets
Boost your cover
Want to take your HomeCare peace of mind even further? It’s easy to add extra cover for different things around the home.
Kitchen appliance cover, including fridge, freezer and cooker
Gas appliance cover, including gas heater and oven
Home electrics cover, including wiring, switches and sockets
Experts you can rely on
We've been keeping Britain's homes warm and running smoothly for over 200 years.
Unlimited callouts and repair
Whatever it takes to get things working, HomeCare has got you covered.
All parts and labour included
Say goodbye to surprise bills. Just choose your excess – that’s all you ever pay.
Speedy fixes
Our engineers repair most boilers first time – and 99% within two visits.
Experts you can rely on
We've been keeping Britain's homes warm and running smoothly for over 200 years.
Unlimited callouts and repair
Whatever it takes to get things working, HomeCare has got you covered.
All parts and labour included
Say goodbye to surprise bills. Just choose your excess – that’s all you ever pay.
Speedy fixes
Our engineers repair most boilers first time – and 99% within two visits.
What our customers think of us on
What our customers think of us on
What our customers think of us on
A very pleasant experience all round, engineer was knowledgeable, fixed the fault, explained it to me and took great care of my home.
A very pleasant experience all round, engineer was knowledgeable, fixed the fault, explained it to me and took great care of my home.
I was able to book a repair for our dripping boiler at 6:30 this morning and the engineer arrived just after noon. Thank you!
I was able to book a repair for our dripping boiler at 6:30 this morning and the engineer arrived just after noon. Thank you!
British Gas HomeCare have been brilliant, giving peace of mind. Well worth the monthly fee!
British Gas HomeCare have been brilliant, giving peace of mind. Well worth the monthly fee!
Rated 5/5 by D B, Trustpilot
Rated 5/5 by Christine Daniels, Trustpilot
Rated 5/5 by Helen Silvera, Trustpilot
Important HomeCare documents
Important HomeCare documents
Frequently asked questions
Who can buy this product?
You can only buy this cover if:
If you own the home you're covering
Your gas central heating and boiler are in good working order
You do not currently have HomeCare or a similar product elsewhere
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account
What does an annual service include?
Your service includes a series of check(s) to make sure your boiler and
central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear.
They’ll also carry out a few safety inspections, such as making sure your
boiler is using the right amount of gas and not letting off carbon
monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If
it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or
on Saturday, 8am to 2pm. Or you can speak to one of our live chat team.
Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to
0330/0333 numbers will cost you no more than 01 or 02 numbers from
landlines or mobiles. If you get 'inclusive minutes' with your package, calls
to 0330/0333 numbers will be part of these.
How do I book my annual service visit?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s).
Or book it on our app.
For more information,
Why has my HomeCare price changed?
Your HomeCare price can change for a number of reasons, our pricing
guide provides all the info on how we calculate things.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. The higher
the excess fee you select, the lower the monthly or annual price you pay.
You can usually choose the amount of excess you’d like to pay when you
buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair.
If you have a £60 excess, you'll pay £60 for every completed repair. If you
don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in
your online account.
How quickly will you send an engineer when something goes wrong?
We offer a 24/7 service and for emergencies, we aim to get an engineer
out to you within 24-hours if you call us before 5pm. Similarly, if you’re
without heating or hot water, we’ll try to get to you within 48 hours. For
any other repairs, we’ll aim to send someone to help within 5 days.
You can find out more about what to expect from us and how we’re meeting
these targets here.
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